Uncomplicated Urinary Tract Infection

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Please select an appropriate time for the pharmacist to conduct a video consultation with you to review your condition.

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please ensure this is the correct condition that you wat to treat.

It is important to make sure you are not experiencing any “red flag symptoms”. If you are, it may indicate a serious condition which requires immediate referral.

Please check if you are currently experiencing or have experienced any of the below conditions during this period of illness:

Confusion: A person might feel “mixed up” or have trouble thinking clearly because the infection is affecting their brain.
Raised Respiratory Rate/Breathlessness: A person may be Breathing faster or feeling short of breath, because the body tries to get more oxygen to fight the infection.
Raised Heart Rate: The heart beats faster to move blood quickly around the body, to try and help the body fight the infection.
Drop in Blood Pressure: A person may feel dizzy or light headed. There may also be a feeling of weakness and even sickness.
Rapid or Significant Worsening of Symptoms: The person's illness gets worse quickly, showing that the infection is getting more serious.

If you are experiencing, or have experienced any of the above conditions in this period of illness please visit your local accident and emergency center (A&E) IMMEDIATELY.

You can find your nearest A&E by clicking on this link.
ALTERNATIVELY, IN AN EMERGENCY PLEASE CALL 999 IMMEDIATELY.

Please confirm the gender of the patient.

Gender (at birth)(Required)

Male

Female

Unfortunately this service is not suitable for you. Symptoms of a UTI in men can be similar to symptoms of other conditions, therefore making an accurate diagnosis can be more challenging. Please contact your GP to arrange an appointment or contact the pharmacy on 01204 456390 to discuss further.

Patient's Age

Please enter the patients Date of Birth.(Required)

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Age

🚨 Important Notice for Young Patients and Guardians

Our Pharmacy First UTI service is not currently suitable for individuals under 16 years of age. Young females often have unique symptoms and challenges in UTI diagnosis and treatment. We recommend seeking a comprehensive evaluation from a healthcare professional.

👩⚕️ Next Steps: Please contact your General Practitioner (GP) for an appointment to discuss symptoms. In urgent cases or if the condition worsens, visit your local A&E department or call 999 immediately.
You can find your nearest A&E by clicking on this link.

🚨 Important Notice for Patients Over 64

Our Pharmacy First UTI service is not suitable for women over 64. Atypical symptoms and underlying health conditions in this age group require specialised medical attention for UTI diagnosis and treatment.

👩⚕️ Next Steps: We advise contacting your General Practitioner (GP) to discuss your symptoms. For urgent situations or if your condition deteriorates, please seek immediate care at your local A&E department or call 999.
You can find your nearest A&E by clicking on this link.

Is the patient pregnant?

Is the patient pregnant? (if you are unsure please see below)(Required)

Yes

If you think that you may be pregnant please consider the following symptoms:
In the first six weeks of pregnancy, you might notice these early signs:

1. Missed Period: Often the first indicator, especially if your cycle is usually regular.
2. Nausea or Morning Sickness: Can start early, not just in the morning.
3. Breast Changes: Swelling, soreness, or tenderness may occur.
4. Fatigue: Increased tiredness due to hormonal changes.
5. Frequent Urination: You might need to use the bathroom more often.
6. Mood Swings: Emotional changes are common due to hormonal shifts.

Remember, signs can vary and aren't conclusive proof of pregnancy. For confirmation, a pregnancy test and medical consultation are recommended.

🚨 Attention to Pregnant Women With UTI Symptoms.

Please be aware that the Pharmacy First UTI service is not suitable during pregnancy. The treatment of UTIs in pregnancy require special consideration due to potential risks to both mother and baby.

👩⚕️ Next steps: We advise consulting with your GP for a more detailed assessment that is required during pregnancy.

🚑 For Urgent Situations: If you experience a severe worsening of symptoms, please go to the nearest A&E department or call 999 for immediate assistance.
You can find your nearest A&E by clicking on this link.

Are you using a urinary catheter?(Required)

Yes

A urinary catheter is a small, flexible tube put into the bladder to help drain urine. It's often used after surgery or for certain health issues. The tube usually goes to a bag that collects the urine.

You are not suitable for treatment on the Pharmacy First service.

Treating UTIs in individuals with catheters is complex due to unique bacteria types and biofilm formation on the catheter, making infections harder to treat. There's also a higher risk of serious complications. Such cases require specialised treatment and management by your GP.

👩⚕️ Next steps: We advise consulting with your GP for a more detailed assessment.

🚑 For Urgent Situations: If you experience a severe worsening of symptoms, please go to the nearest A&E department or call 999 for immediate assistance.
You can find your nearest A&E by clicking on this link.

Have you had any recurrent Urinary Tract Infections?(Required)

Yes, the patient has had 2 Urinary Tract Infections in the last 6 months.

Yes, the patient has had 3 (or more) Urinary Tract Infections in the last 12 months.

No, the patient has not had more than ONE Urinary Tract Infection in the last 6 months.

Notice for Patients With Recurrent UTI’s

The Pharmacy First service is not suitable for recurrent UTIs. These cases need a more detailed assessment as they may involve complex health issues beyond the scope of this service.

👩⚕️ Next steps: We advise consulting with your GP for a more detailed assessment.

🚑 For Urgent Situations: If you experience a severe worsening of symptoms, please go to the nearest A&E department or call 999 for immediate assistance.
You can find your nearest A&E by clicking on this link.

By proceeding, you confirm that the patient is not experiencing any red flag symptoms that could indicate a serious illness like sepsis (Sepsis is a life-threatening response to infection, in which the body damages its own tissues and organs). In the UK, red flag symptoms include:

Confusion
Raised respiratory rate/breathlessness
Raised heart rate
Drop in blood pressure
Rapid or significant worsening of symptoms

I confirm that the patient does not have any of the symptoms listed above:(Required)

Do not proceed: The patient has some of the conditions listed above.

Proceed: the patient does not have any of the red flag symptoms.

Urgent Health Alert

If you have any of the symptoms listed above, you may require immediate medical attention. Please contact your local A&E or your GP as soon as possible. In case of severe worsening of your condition, call 999 right away. Your situation may be an emergency, and prompt care is crucial.

Have you noticed any new signs or symptoms of pyelonephritis?

Pyelonephritis is a type of urinary tract infection (UTI) that specifically affects the kidneys. It's usually caused by bacteria that enter the urinary tract and travel up to the kidneys, leading to inflammation and infection. Symptoms can include fever, back or side pain, nausea, and frequent, painful urination. It's a serious condition that requires prompt medical treatment.

Check if you have any of these

Kidney pain/tenderness in back under ribs
New/different myalgia, flu like illness
Shaking chills (rigors) or temperature 37.9°C or above
Nausea/vomiting

Choose one based on the above(Required)

Yes

Immediate Medical Attention Required

Your symptoms suggest possible pyelonephritis, a serious kidney infection. It is crucial to get an urgent referral to your GP or the relevant out-of-hours service today. You can find your nearest A&E by clicking on this link.

Does the patient have ANY of the following:

Vaginal Discharge: Do you have abnormal (different to normal) vaginal discharge? (Note: 80% of cases with vaginal discharge do not have a UTI).
Urethritis: Have you experienced inflammation or discomfort after sexual intercourse, or due to potential irritants?
Sexual History: Have you had any recent changes or new partners in your sexual history that could be relevant to assessing the risk of sexually transmitted infections?
Pregnancy Signs/Symptoms: Have you missed any periods or experienced lighter periods than usual? If unsure, please consider taking a pregnancy test.
Genitourinary Syndrome of Menopause: Are you experiencing symptoms of vulvovaginal atrophy, such as vaginal dryness or irritation, particularly if you are postmenopausal?
Immunosuppression Status: Do you have a condition or are you taking medication that makes you immunosuppressed?

Does the patient have any of the above symptoms:(Required)

Yes

Consultation with a Pharmacist Advised

We recommend discussing your situation with a pharmacist for an initial assessment. The Pharmacy First service may not be entirely suitable for your specific needs. After this consultation, the pharmacist will offer advice on the most appropriate service for your condition, whether it's a referral to your GP, a sexual health clinic, or another specialised healthcare provider. This step ensures you receive the right level of care, especially for conditions that require more specialised attention.
Please contact us on 01204 456390.